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Corporate Responsibility

Corporate Responsibility is about how we run our business and achieve our goals in a way that reflects our values, connects our business decisions to ethical, social and environmental concerns and meet the standards our customers, shareholders and people expect of a global organisation.

Our commitment to responsible business practice is implicit in our Vision and Values, our Code of Ethics, Code of Business Conduct and the Group policies of our parent company Compass Group PLC.  All aspects of our strategy and performance in relation to responsible business practice are overseen by the Corporate Responsibility Committee, a sub-committee of the Group Board.
This commitment is very much in evidence in our day-to-day operations, forming a firm foundation to build on as we strive to continually improve our Corporate Responsibility journey. To find out more about the progress that we are making on our Corporate Responsibility journey view Compass Group PLC's Corporate Responsibility Report available on www.compass-group.com.

Our Vision and Values capture in words the spirit of Compass and what we stand for.

They guide the decisions, actions and behaviours of our people; are evidenced in our customers’ experience of the service we deliver every day globally; and drive our performance and growth.

Our Vision – sets out what we want to be

To be a world-class provider of contract foodservice and support services, renowned for our great people, our great service, and our great results.

Our Mission – sets out how we are going to achieve this

Everyone in Compass is committed to consistently delivering superior service in the most efficient way, for the shared benefit of our customers, shareholders and employees.

Our Guiding Principles – these set out what guides our decision making

Safety, Health and Environment First – never to compromise on the health and safety of our customers and our people, and to manage responsibly the impact that our business has on the environment.

Delivering for Clients and Consumers – to earn the continued loyalty of our customers by consistently demonstrating why we are the first choice for quality, service, value and innovation.

Developing our People and Valuing Diversity – to recognise the diversity and contribution of our people. We create a work environment that is challenging and provides the opportunities and support for everyone to develop, learn and succeed.

Profitable Growth – to deliver shareholder value through disciplined, sustainable growth, underpinned by strong governance, that contributes to and leverages the benefits of our global scale.

Constant Focus on Performance and Efficiency – to deliver the highest quality and performance, whilst relentlessly driving to be the lowest cost, most efficient provider.

Our Values – these set out what we collectively believe in and guide our behaviours

Openness, Trust and Integrity – we set the highest ethical and professional standards at all times. We want all our relationships to be based on honesty, respect, fairness and a commitment to open dialogue and transparency.

Passion for Quality – we are passionate about delivering superior food and service and take pride in achieving this. We look to replicate success, learn from mistakes and develop the ideas, innovation and practices that will help us improve and lead our market.

Win Through Teamwork – we encourage individual ownership, but work as a team. We value the expertise, individuality and contribution of all colleagues, working in support of each other and readily sharing good practice, in pursuit of shared goals.

Responsibility – we take responsibility for our actions, individually and as a Group. Every day, everywhere we look to make a positive contribution to the health and wellbeing of our customers, the communities we work in and the world we live in.

Can-do Safely – we take a positive and commercially aware “can-do” approach to the opportunities and challenges we face.
As a world leader in our field we recognise that we have to set the very highest standards for ethical business practice. Every individual employee shares a responsibility to uphold these standards and to conduct our business in a professional, safe, ethical and responsible manner.

Our Code of Ethics, developed in consultation with our European Works Council and the Institute of Business Ethics, sets out the clear standards of behaviour that we expect all of our people to demonstrate in dealing with colleagues and those outside the company such as customers, suppliers, shareholders and other stakeholders. These are reflected in the five sections of the Code:

The Code underpins our social, ethical and environmental commitments and sends a powerful message to all our stakeholders of Compass Group’s commitment to responsible business practice. The 10 principles of the United Nations (UN) Global Compact, to which we are a signatory, are integral to our own Code of Ethics. This UN initiative encourages companies to commit to make human rights, labour standards, environmental responsibility and anti-corruption part of the business agenda whilst maintaining competitive advantage.


Relations with our employees

As a service company, our people are key to the success of our business. We respect and value the individuality and diversity that every employee brings to the business and seek to create a positive, open, working environment wherever we operate.

  • We are committed to basing relations with our employees on respect for the dignity of the individual and fair treatment for all.
  • We aim to recruit and promote employees on the basis of their suitability for the job, without discrimination.
  • We aim to foster effective communication to enable all our employees to perform their work effectively. This will include encouraging and helping employees to develop relevant skills to progress their careers.
  • We place the highest priority on the health and safety of our employees and the safety of the environment in which they work.
  • We do not tolerate any form of discrimination or sexual, physical, mental or other harassment of any kind toward our employees, whether from our own staff or others.
  • We operate fair and just remuneration policies.
  • We require any employee with a potential conflict of interest to disclose it to their line manager.
  • We operate in an environment of trust and as such we do not tolerate any fraudulent or dishonest behaviour by our employees either within the Group or in dealing with other stakeholders.


Relations with our customers

We are passionate about delivering superior quality, service and choice to our clients and customers: our reputation and the loyalty of our clients and customers depend upon it.

  • The quality and safety of the food and services we provide, and that of our products and processes, is paramount and must never be compromised.
  • We aim to provide a high level of client and customer service at all times. All feedback on our service is recorded and given prompt consideration.
  • All customer and client information is treated as confidential.
  • We never deliberately give inadequate or misleading descriptions of our products or services.
  • No employee may offer or receive – or influence others to offer or receive – any money or material gift that could be construed as a bribe


Relations with our investors

The company’s success in the marketplace is built upon the trust and confidence of those who invest in us, and we are dedicated to protecting their long-term interests.

  • We aim to generate an attractive rate of return on a long-term basis, through the responsible use of assets entrusted to us.
  • We are committed to a high standard of corporate governance and accountability.
  • Our accounting statements will be true, timely, complete and material, and available in an easily understandable form.


Relations with our suppliers and subcontractors

We seek to establish mutually beneficial relationships with all our suppliers, and encourage them to match our high standards in respect of quality, food safety, working conditions, trading practices, health and safety and environmental protection.

  • We treat our suppliers and subcontractors honestly and fairly.
  • No employee may offer or receive – or influence others to offer or receive – any money or material gift that could be construed as a bribe or influence.
  • We endeavour to ensure we are not exploited directly or indirectly by requests to make facilitation payments.
  • All information concerning the company and its suppliers is to be treated as confidential.
  • We do not work with companies that infringe the law or endanger Compass Group’s reputation.


Relations with governments and the wider community

Success in business is dependent on compliance with legal constraints, together with sensitivity to local customs and conventions governing business relationships. The communities in which we operate (and from which we draw our employees) are important to us.

  • We are committed to making a positive contribution to the sustainable development of the communities in which we operate.
  • We take into account the concerns of the wider community – including national and local interests – in all our operations. We use our expertise to contribute to the wellbeing of the community in a manner appropriate to our business objectives.
  • We endeavour to ensure that we are not exploited for the purpose of money laundering, drug trafficking or tax evasion.
  • We support the rights of human beings as set out in the UN Declaration of Human Rights. We consider carefully before doing business in countries that do not adhere to the UN Declaration.
  • We do not make donations to political party funds or candidates.
  • We respect the law, traditions and cultures of the countries in which we operate. When there is an apparent conflict between local custom and the principles and values set out in this Code, employees acting on our behalf must be guided by this Code.
  • We are committed to doing our business in a way that’s as environmentally friendly as possible. The Group’s Environmental Policy and Guidelines include standards on waste reduction and recycling, and the conservation of water and energy.

As a world leading food and support services company, we have set the very highest standards for the quality of service we provide and the way we run our business. The Code of Business Conduct sets out our commitment on how to do business in a fair way: treating everyone – customers, colleagues, investors, suppliers and sub-contractors, as well as the wider community – with honesty, integrity and respect.

To read or download our Code of Business Conduct, please click on the link below.

Code of Business Conduct (Feb 2011)
Our ongoing success relies on building and maintaining positive relationships with our clients and consumers, colleagues and shareholders but also with our business partners, government and non-government organisations, suppliers and the wider communities in which we work.

We are committed to setting the highest standards for responsible business practice which is underpinned by a global framework of policies and measures and is implicit in our Vision and Values, our Code of Business Conduct, Code of Ethics and our Group policies.

Our policies establish a clear framework setting out the standards we expect and form the foundation for local policies and practices. This is supported by comprehensive communications and training, designed to ensure that processes and practices within each of our operating units fully comply with local legislation as the minimum requirement and Group policies.

Golden Rules

Al Khobar 31952 - Kingdom of Saudi Arabia +966-13-893-3333

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